Hello, Tamers.

We have checked the problem regarding 'BM Random Box' item, 
which was provided to Tamers who participated the previous event.

However, this item intermittently did not provide any rewards even after it is scanned.

We sincerely apologize about this problem, and we promise you to fix the problem
after an emergency maintenance on Nov 15.

Also, for the Tamers who did not obtain any rewards after scanning 'BM Random Box' item,
we will compensate 'BM Random Box(Fixed!)' item after checking related data.

Again, we apologize about the unexpected & crucial error.
We will make our best effort to provide better service continuously.

Thank you.